We Are Keeping Netflix Profiles

Dear Subscriber,

You spoke and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint you.

-Your friends at Netflix

Awesome! That’s the power of the Internet and bloggers. Do you think this would have happened without the instant feedback (complaint) methods that we have at our disposal today? Let me know in the comments…

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“Dear Subscriber,

We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008. Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.

While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.

If you have any questions, please go to http://www.netflix.com/Help?p_faqid=3962 or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.

- The Netflix Team”

This is going to be such a pain if these go away. Imagine, not only having to stagger your queue if you have more than one interested party in your house, but having crazy recommendations as well. I would get recommendations for Akira followed by Beaches if this went away… ?!?

I, for one am going to let Netflix know about my dissatisfaction, both online and offline.

For a couple ways to do this, head on over to http://www.keepnetflixprofiles.org and Spread the Word!

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